Elite Home Direct Design Pty Ltd (“us”, “we” or “our”) operates https://www.Elite Home Direct.com.au (the “site”). The Information within this page informs you of our policies with regards to the collection, use and disclosure of personal information.

Use of Data

Information collected by website visitors and customers is used for the improvement of the site and, if applicable, to provide services to you. By accessing www.EliteHomeDirect.com.au, you consent to the collection and use of information in accordance with this policy.

Security

The security of your personal information is important to us. We use an HTTPS secure checkout to ensure to the best of our ability that your information is safe. While we strive to protect your personally identifiable information, we cannot guarantee it’s absolute security. The transmission of details across the Internet and electronic storage is never 100% secure.

Types of Data we may collect

Cookies

“Cookies” are small files of data which are sent by a website and stored on a computer’s hard drive. These may include an anonymous unique identifier. Like most sites, we collect cookie data to collect information and improve the website. You are able to refuse the use of cookies on your computer by configuring your browser. Doing so may, however, inhibit you from seeing certain portions of the website.

We may use these cookies to improve your shopping experience through the use of remarketing and third parties, which use this anonymous data.

Personally Identifiable Information

Personally identifiable information includes but is not limited to your name, address, phone number, email and address. Elite Home Direct Pty Ltd will never sell, distribute or otherwise enable the use of this personally identifiable data to third parties or partners. By purchasing through the website or by inputting your email address into the website, whether that be via creating an account, signing-up for a newsletter form or inputting your information on a checkout form, you consent to receive emails from EliteHomeDirect.com.au.

How we use your personal information

Elite Home Direct will only use your personal information to provide the product or service that you have requested from us. Specifically, we will use your information to:

Communicate with you regarding your order including the delivery of your item(s)
Transact payment for the orders you have placed

Elite Home Direct may also use your personal information to assist you with product choices and shopping guidance and to keep you informed of changes to product ranges, product pricing and availability, or special offers. 

Elite Home Direct uses cookies, IP addresses and other statistical information to improve our website and shopping experience; save items that are in your shopping cart, and provide other personalized features throughout your time on our sites. We will also use it to generally examine how our customers use and access our websites and services. 

Newsletter Broadcast Emails

Elite Home Direct will send marketing newsletter if you have provided us with your email address and consented to receive newsletter and marketing communication from us.

Personalized Automated emails 

Elite Home Direct may send other personalized automated emails relating to your cart and the products you viewed, to you, if you have provided us with your email address during your browsing session. Unlike Newsletter Broadcast Emails, these may be sent to you without you implicitly ‘subscribing’ to our newsletter emails. Just like any other form of marketing emails, you can choose to opt-out at any time.

Personalized Direct Email Outreach 

Elite Home Direct may send other direct one-off emails relating to your cart or your previous sales enquirers, if you have provided us with your email address. Unlike Newsletter Broadcast Emails, these may be sent to you without you implicitly ‘subscribing’ to our newsletter emails. Just like any other form of marketing emails, you can choose to opt-out at any time. For these emails, as they may be sent directly addressed from one of Elite Home Direct’s staff, please reply to the email and convey the intent to unsubscribe, to opt out of these messages

Opt Out

You may opt out of the use of cookie data at http://www.networkadvertising.org/choices/. To unsubscribe from marketing emails, you may click “unsubscribe” located at the bottom of every email, or request to unsubscribe by emailing [email protected]

As you browse EliteHomeDirect.com.au, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partners then enable us to present you with re-targeting advertising on other sites based on your previous interaction with EliteHomeDirect.com.au. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. Please email us at [email protected] to opt out of these services.

Consent

You agree that we may collect, use and disclose your personal information for all purposes reasonably necessary in the course of our business including specifically to provide services (and/or goods) to you.

Accessing and correcting your personal information

You are entitled to request access to the personal information we hold about you. You may request such access by contacting us in writing using the contact details provided below. We will comply with your request unless, in our reasonable opinion, there is a proper and lawful basis for not doing so, in which case we will advise you of our decision in relation to your request for access.

If you believe that personal information we hold about you is inaccurate, out-of-date or incomplete, you may request us to correct that information. You can make the request by contacting us using the contact details below.

Elite Home Direct PRIVACY TEAM
[email protected]