Shipping policy

• You must ensure correct delivery address details are provided to Elite Home Direct at the time of order placement and notify Elite Home Direct in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). You are responsible for ensuring there is adequate access and entry to the premises at the delivery address to allow for the delivery and layout of the Products. We cannot deliver to PO Boxes as you must be available in person to accept the delivery of your order.
• Products will only be delivered or collected, if a person, aged over 18 years and who is able to accept delivery and is present at the delivery address at the time of delivery. Should: 

– An appropriate person not be available to accept delivery or collection by Elite Home Direct on the pre-arranged delivery date and time; or

– In the case of Product delivery, if there is insufficient space available to lay out the Products at the delivery address, and delivery and/or collection (as is applicable to you) cannot be made,

 You will be responsible for organising collection or redelivery of the Products. If this occurs, you will be charged and are liable for the costs associated with each attempted delivery, each attempted Elite Home Direct furniture collection, transport, re-delivery and storage of the Products, as applicable. You are also liable for any additional costs incurred by Elite Home Direct as a result of difficulties with access in delivery of the Products and/or collection of the Elite Home Direct furniture.