Terms and Conditions
Elite Home Direct reserves the right to accept or object in its absolute discretion any order, or part of an order, which it may receive from you.
When a deposit or full payment is received by Elite Home Direct relating to your purchase of the Products, the order becomes immediately binding on Elite Home Direct and you agree to all of the terms and conditions set out in these Terms.
When placing an order and paying either the full payment or a deposit, you acknowledge and agree that you have satisfied yourself that the Products meet your requirements and are suitable and sufficient for your intended purpose in all respects.
- Payment must be made in full prior to delivery been organized or pick up.
- Customer will be notified of stock available date. Stock will be delivered within one week of available date; for self pickup customer, stock must be picked up with in one week after been notified availability, any delay will cause extra storage fees.
- You must ensure correct delivery address details are provided to Elite Home Direct at the time of order placement and notify Elite Home Direct in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). You are responsible for ensuring there is adequate access and entry to the premises at the delivery address to allow for the delivery and layout of the Products. We cannot deliver to PO Boxes as you must be available in person to accept the delivery of your order.
- Products will only be delivered or collected, if a person, aged over 18 years and who is able to accept delivery and is present at the delivery address at the time of delivery. Should:
– An appropriate person not be available to accept delivery or collection by Elite Home Direct on the pre-arranged delivery date and time; or
– In the case of Product delivery, if there is insufficient space available to lay out the Products at the delivery address, and delivery and/or collection (as is applicable to you) cannot be made,
You will be responsible for organising collection or redelivery of the Products. If this occurs, you will be charged and are liable for the costs associated with each attempted delivery, each attempted Elite Home Direct furniture collection, transport, re-delivery and storage of the Products, as applicable. You are also liable for any additional costs incurred by Elite Home Direct as a result of difficulties with access in delivery of the Products and/or collection of the Elite Home Direct furniture.
- Any defect needs to be notified to Elite Home Direct within 3 working days of delivery or pick up.
- Colour shown on this website might be slightly different to the real one.
- Shipping cost suggested online is estimated only, and will be adjusted when order placed and confirmed according to your actual delivery address.
- Please choose carefully as we do not refund or exchange if you change your mind or make a wrong selection. We recommend that you check any proposed orders in person or online on the checkout page, whichever is applicable to you, before purchasing the Products. If you cancel your order Elite Home Direct will rescind the contract for sale of the Products by notice to you and you:
(a) agree to forfeit the full deposit up to $500 paid in payment for Elite Home Direct’s administrative costs and expenses incurred in handling and canceling the order, and to receive the balance of any deposit paid by refund to your credit card, debit card or bank account, depending on how you made the initial deposit, if the manufacture of your Products has not commenced; and
(b) agree to forfeit the full deposit amount paid, if the manufacture of your Products has commenced; and
(c) will have no further claim to the Products, and
(d) Elite Home Direct may solely at its discretion agree to sell the Products to you at a later date for the full purchase price without any discount for the deposit forfeited.
Elite Home Direct accepts no cancellation of orders, returns, refunds or exchanges as every item is a special-order item, and only ordered/customized for you. As such, orders for the items cannot be canceled once placed.
- While Elite Home Direct aims to ensure that the information about its products and pricing is correct on its website and in its showrooms, sometimes errors do occur. The information on its website is for information purposes only. While Elite Home Direct has used its best endeavors to ensure that the information contained on and accessed through its website is correct and current at the time of publication, the website may contain technical inaccuracies or typographical errors. Elite Home Direct does not accept any responsibility for any error, omission or defect in the information provided on its website.
- Subject to these Terms and to the full extent permitted by law, these Terms constitute the whole agreement between King Living and you for the purchase of the Products.
If any part of these Terms are found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these Terms continue to be enforceable and valid.